Refund policy

We have a 30-day return policy, meaning you can return your item within 30 days of receiving it.

To be eligible for a return, your item must be in the same condition you received it, unused or unused, with all tags attached and in its original packaging. You must also provide contact receipt or proof of purchase.

To initiate a return, you can contact us at salking.info@macicn.com. Please note that returns must be sent to our warehouse address: [INSERT RETURN] [address].

If your return is accepted, we will contact you with a return shipping label and instructions on how and where to ship your package. We cannot accept returns without a return request.

If you have any questions about your return, you can always contact us at salking.info@macicn.com.

Damages and Issues
Please inspect your order upon delivery. If the item is defective, damaged, or shipped incorrectly, please contact us immediately so we can assess and correct the issue.

Exceptions/Non-Returnable Items
Returns are not accepted for certain types of merchandise, such as perishable goods (e.g., food, flowers, or plants), customized products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns on hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please contact us.

Unfortunately, we do not accept returns on promotional items or gift cards.

Exchanges
The fastest way to ensure you receive the item you need is to return the item and purchase a new one if your return is accepted.

EU 14-Day Emergency Period
Notwithstanding the above, if the item was shipped to the EU, you have a 14-day right to cancel or return your order without giving any reason. As stated above, your item must be in the same condition as when you received it, unused or unused, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.

Refunds
Once we have received and inspected your returned item, we will notify you whether a refund has been approved. If approved, the refund will be credited to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post your refund.
If you receive a refund later than 15 business days after we approve your return, please contact us at salking.info@macicn.com.