Step 1: Please provide the order number for the product you purchased on Amazon/Website/Other Platform (essential oil products are not covered under warranty).

Step 2: If you have any questions about the product or service, please describe your issue in detail or upload relevant photos and emails to salking@macicn.com.

Step 3: Our support team will respond within 48 hours and provide a solution

Diffusers that are well-loved can last years. To extend the life of your device, clean it as often as you can, preferably after every use, and avoid any residue buildup that may impact the device’s ability to properly diffuse.

Although diffusing essential oils may sound like a luxury, the process itself is beautifully simple.
All you need is a small cup of water, your favorite essential oils, and a diffuser.

An oil diffuser works by blending water and essential oils, then transforming them into a fine, weightless mist.
As the mist gently rises into the air, it carries the aroma throughout the room, allowing the scent to unfold naturally—soft, even, and never overwhelming.

How to Begin Your Essential Oil Diffusing Ritual:
1）Choose your essential oil
Select an oil that suits your mood or intention. You can also blend multiple oils to create your own unique aroma.

2）Add water to the fill line
Pour water into the diffuser—usually about one cup (100 ml), depending on the size of your diffuser. Always follow the instructions provided with your device.

3）Add essential oils
Add 5–10 drops of essential oil to the water, adjusting the amount to your preference.

4）Turn it on and enjoy
Close the lid, switch on the diffuser, and let the gentle mist fill your space with calm, comfort, and balance.

For more details, simply head to our homepage > select the item you’d like to know more about > scroll down to the product details section. Or feel free to leave your contact information, and we’ll reach out to you promptly!

Many diffusers have a safety mechanism that will stop the device from misting if the diffuser has been over-filled. Try removing some of the water and restarting the diffuser, making sure that the water is below the fill line. If the device still isn’t working, there may be a buildup of essential oil residue that is blocking the diffuser from misting. Clean your diffuser using the cleaning instructions, then try again.

So you’ve added your oils, the vapor is rising from the diffuser and you’re waiting to be enveloped by a comforting aroma—but you’re met with only a subtle scent slowly moving through the air. Don’t worry, there is a very simple fix for this: Turn off your diffuser, add a few more drops and then restart the device. After a few minutes, you’ll be hit with a wave of aromatic joy as your essential oils begin to fill the air.

Consider a different type of diffuser

Just as some essential oils are higher quality than others, the same goes for diffusers. If you’ve added additional oils and are still underwhelmed by the aroma it is producing, consider upgrading to a higher quality diffuser. The intensity of the mist can vary depending on the quality of the diffuser. By upgrading your system, you can get a stream of vapor that puts in a little extra elbow grease to capture the aroma and distribute it throughout the room.

You do mix water with essential oils in a diffuser. Because most diffusers use water to transform essential oils into mist droplets, you must use water with every session. We suggest adding water first, then adding your oils. You don’t need to worry about mixing the oil and the water together; simply drop in the oils and close the lid. The device will do the rest.

When starting a diffuser session for the first time, many people ask: How many drops of an essential oil should I use? The answer varies and is widely left up to you. The recommended amount is 5–10 drops; but if you’re using multiple oils, 2–3 drops per oil will give you a nice blend. As you become familiar with diffusing, you’ll find an amount that works well for you.

The essential oil drop count will also vary depending on the space where the diffuser will be placed. For smaller spaces, 5–10 drops will work wonderfully; but for larger spaces, you may need to add 10–20 drops so the aroma can carry throughout the entire room. There’s no wrong way to diffuse, so don’t worry about adding too much or too little. As you continue to diffuse, you’ll hit a groove and figure out the perfect amount for your space.

All our diffusers come with an auto shut-off protection feature against water shortage. They will stop working automatically once the water tank runs dry, so you don’t have to worry about safety risks at all.

That said, we still don’t recommend leaving them running unattended for extended periods.

After enjoying an essential oil diffuser session, you may pop off the lid to add another scent and notice the remnants of your previous oil caked to the bottom of the diffuser bowl. This is very normal and to be expected after every use, so don’t sweat it. While your diffuser doesn’t necessarily need to be cleaned after every single session, it is important to clean it out as often as you can to keep those cakey remnants from building up over time and altering the aroma of new oils you’re diffusing. While some diffusers are easy to simply wipe clean with an all-natural cleaning product, others can be a bit trickier. Follow these steps to clean your diffuser with ease:

1. Fill your diffuser with fresh, clean water, stopping just below the fill line.

2. Rather than adding an essential oil, add about 10 drops of white vinegar to the water. This will help break down the residue without damaging the device.

3. Replace the lid and turn on your diffuser. Let it run for 3–5 minutes, allowing the mixture to fully cleanse the inside chamber of the device.

4. After 3–5 minutes, turn the device off and drain the remaining mixture into the sink.

5. Once it has been completely drained, use cotton balls or a paper towel to spot clean any additional areas that may need a good scrub.

6. Let your diffuser dry completely before using it again.

Keep in mind that your diffuser should have cleaning instructions available with its packaging, though most devices have similar cleaning methods that can be used across the board.

We care about the safety of every member of your family—so a gentle note: aromatherapy essential oils are not recommended for children and pregnant women.

As for your furry companions, suitability differs by species. Cats are best kept away from these oils, while they’re generally safe for most other pets. When in doubt, consulting a professional is always a great idea!

When learning how to safely use essential oils, remember that these oils are extremely potent and should always be handled carefully. With that in mind, here are a few basics on how to handle essential oils carefully.

Always check the label
Before using any new oil, be sure to check the label for directions and warnings.

A little goes a long way
Less is more when it comes to these concentrated oils. You can always add more, so whether you’re using oils aromatically, topically with a carrier oil or internally, start slow. Use the smallest recommended amount and then work your way up as needed.

Watch for a reaction
Everyone is different, so as you start out with small amounts of these oils, watch for any reactions to the essential oils you use. If your skin becomes irritated, apply a carrier or fatty oil to the affected area to dilute the essential oil.

Use one oil at a time
Only use one new oil at a time to see how your body will react to it. After applying the new oil, wait at least 30 minutes before applying another new one.

Avoid applying oils to certain parts of the body
Don’t apply essential oils to your eyes, ears, nose or other areas with sensitive skin.

Consult your healthcare provider
If you are pregnant, nursing, taking medication or have a medical condition, talk to your healthcare provider before trying any oils.

Be aware of oils that cause photosensitivity
Some oils, mostly those from the citrus family, can cause photosensitivity to direct sunlight for at least 12 hours after application. Make sure you stay out of direct sunlight after applying these undiluted essential oils to your skin.

1.Shelf life after opening
Citrus oils (e.g., orange, lemon): 3–6 months
Woody/resin oils (e.g., sandalwood, frankincense): 1–2 years
Floral oils (e.g., rose, jasmine): 6–12 months
Blended/diluted oils & diffuser-specific oils: 3–12 months

2.Proper storage tips
Keep in dark amber/blue bottles away from direct sunlight; wooden boxes are preferable.
Seal tightly after use and store in a cool, dry, shaded place (15–25℃).
Refrigerate citrus oils to extend shelf life; avoid mixing with food.
Discard if the oil smells sour, turns cloudy, or darkens.