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PRODUCT QUICK START GUIDES
Get to Know Our Products
Diffuser Essential Oil
Diffuser Essential Oil
Diffuser Essential Oils Kit
Diffuser Essential Oils Kit
Diffusers
Diffusers
Ultrasonic Diffuser
Ultrasonic Diffuser
Waterless Diffuser
Waterless Diffuser
Frequently asked questions
SHIPPING
what are you estimated shipping times?
Standard shipping takes approximately 3-5 business days. Expedited shipping takes approximately 2-3 business days.
Do you offer expedited shipping?
Yes! We do offer expedited shipping (2-3 business days) across the United States and Canada. Please note this is an additional charge, and will be charged at checkout.
How long are your processing times?
We work as quickly as possible to get your package shipped out to you in a few days. However, during peak seasons, your order may take up to 4 business days to process.
How much is shipping?
Orders over $50 (before tax) ship free, with standard shipping, to the United States and Canada . Orders to Puerto Rico, Hawaii, and Alaska have a $30 shipping charge; this fee is waived on orders over $200.
WARRANTY
Do your devices come with a warranty?
Yes! We offer a one year warranty on all our devices; this includes diffusers and humidifiers. If your device has any manufacturing or mechanical defects we would be happy to assist you. Please note our warranty does not cover misplaced or lost parts, accidental damage, purchases of diffusers from an unauthorized dealer or seller, damage as a result of incorrect use.
Please reach out to our team at salking.info@macicn.com with any questions, troubleshooting support, or warranty questions.
How do I claim a product under warranty?
Please reach out to our team at salking.info@macicn.com with a description of the problem. Please include order information, current shipping address, and a photo/video of the problem you are experiencing. Our team will work with you to troubleshoot the problem.
PROMOTIONS + SALES
Are promotional codes eligible during sales and on sale items?
No - no other promotions are applicable during sales, or on any discounted items.
What is the return and exchange policy for products purchased on sale?
All sale and discounted items are only available for exchange or return for store credit within 15 days of purchase.