Shipping Policy

Thank you for shopping with SALKING. We aim to make shipping simple, transparent, and reliable.

For information about returns, refunds, and exchanges, please review our Return & Refund Policy.

Order Processing & Delivery Time

Handling Time (Processing Time)

All orders are processed within 1–2 business days. Orders are not processed or shipped on weekends or public holidays.

Transit Time (Shipping Time)

Shipping time depends on the selected shipping method:

Economy Shipping: 5–8 business days
Standard Shipping: 3–4 business days

Total Estimated Delivery Time

The total delivery time is calculated as Handling Time + Transit Time:

Economy: 6–10 business days
Standard: 4–6 business days

Shipping Rates

We offer free shipping on orders over $20 USD.

For orders under $20 USD, shipping rates are as follows:

$0.00 – $19.99: $5.99 USD (Economy, 5–8 business days)
$0.00 – $39.99: $6.99 USD (Standard, 3–4 business days)

For higher-value orders:

$20.00 and up: Free Economy Shipping (5–8 business days)
$40.00 and up: Free Standard Shipping (3–4 business days)

Customers can select their preferred shipping method at checkout where available.

Shipping Destinations

SALKING offers international shipping to eligible destinations. Shipping availability depends on carrier coverage, customs requirements, local regulations, and operational limitations.

Please note that we are currently unable to ship to certain regions or destinations that are not serviceable by our shipping partners. If your location is unavailable, this will be shown at checkout.

Address Accuracy

Please make sure your shipping address is complete and accurate before placing your order. SALKING is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided at checkout.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or other local fees may apply depending on your country or region. These charges, if applicable, are the responsibility of the customer.

Delivery Delays

While we do our best to deliver within the estimated timeframe, delays may occasionally occur due to high shipping volume, customs inspections, carrier disruptions, weather conditions, or other factors beyond our control.

Shipping Protection & Service Guarantee

At SALKING, customer satisfaction is our priority. We are committed to providing a reliable shipping experience and assisting customers when shipping-related issues arise.

Lost Package Assistance: If a package is confirmed lost during transit, please contact our support team. We will work with the shipping carrier to investigate the issue and provide an appropriate resolution when eligible.
Damaged Shipment Support: If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged item(s) and packaging. After review, we may offer a replacement, refund, or other appropriate solution in accordance with our policies.
Tracking Assistance: Tracking information is provided whenever available. If your shipment experiences unusual delays or tracking inactivity, our support team can assist with carrier follow-up.
Responsive Customer Support: We strive to respond to shipping-related inquiries within 1–2 business days and keep customers informed throughout the resolution process.

Please note that delivery dates are estimates and are not guaranteed. Delays caused by customs processing, weather conditions, carrier disruptions, force majeure events, or incorrect shipping information provided by the customer are not covered under this service guarantee.