All orders under $35 - £4.99 Delivery Fee
All orders over $35 - FREE Delivery

Our standard free domestic service is NOT tracked. However, you can request tracked/signed for services at checkout for an additional cost.

Standard shipping takes approximately 3-5 business days. Expedited shipping takes approximately 2-3 business days.

However, during peak seasons, your order may take up to 4 business days to process.

Yes! We offer a one year warranty on all our devices; this includes diffusers. If your device has any manufacturing or mechanical defects we would be happy to assist you. Please note our warranty does not cover misplaced or lost parts, accidental damage, purchases of diffusers from an unauthorized dealer or seller, damage as a result of incorrect use.

Please reach out to our team with any questions, troubleshooting support, or warranty questions.
Amazon Support: salking@macicn.com
TikTok Support: salking-tiktok@macicn.com

Please reach out to our team at Amazon Support: salking@macicn.com /TikTok Support: salking-tiktok@macicn.com with a description of the problem. Please include order information, current shipping address, and a photo/video of the problem you are experiencing. Our team will work with you to troubleshoot the problem.

Yes! You can view all available replacement parts directly on our website here. If you are looking for a different part, please reach out to our team at Amazon Support: salking@macicn.com /TikTok Support: salking-tiktok@macicn.com and they would be happy to help!